Cypress, The City’s Chatbot Is Now Active

City of Florence’s chatbot, Cypress is now available on the city website to help answer questions, submit service requests, send messages to staff and provide information on city services.

Cypress was developed by the company, Citibot, a technology company based in Charleston that has been implementing AI-driven chatbot technology to municipalities nationwide. They intend to help governments be accessible and accountable in a more effective way.

Cypress uses AI technology only to pull from the city’s website, making sure the information is always accurate and risk-free, Amanda Pope, Marketing, Communications and Municipal service director at City of Florence said.

Cypress is not to be used for emergencies or to report criminal activity.

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